ALL our GP appointments are triaged by a doctor before being booked. That means that rather than calling the practice to make an appointment with a GP, you can simply go online and complete an AccuRx Triage Request. You can request a GP appointment by clicking on the big green banner on the left side of this page. Patients who are unable to go online to do this themselves will have the option of our reception team completing a request on their behalf. In this way, all patients, whether going online, calling reception, or attending the practice in person, will have their request dealt with in the same way.
There will no longer be any advantage to calling at 8am, or queueing outside the practice before we open. You can contact the surgery at between 8am - 12pm, and have the peace of mind that your request will be reviewed by a GP and the appropriate action will be taken. For information on why the online triage closes at 12pm, please see AccuRx Patient Triage Update
Your request will now be read by a staff member by the end of the working day, but please be aware that our GPs are reviewing these requests throughout the day, and will review the urgency of your appointment request in order to signpost or book an appointment with the most appropriate member of the healthcare team to help.
Please note this is for GP appointments only; nurse and Healthcare Assistant appointments can still be booked via reception throughout the day.
If our Emergency Triage GP decides they need to see you for a same-day appointment, you should be aware that your appointment may be subject to delay if the GP subsequently has to deal with an emergency whether in the surgery or at a patient's home. In such an event you will be offered an appointment with an alternative GP although there may be a wait to be seen.
In any event we always aim to keep you fully informed.
Crossley Street Surgery offers a range of nurse and Healthcare Assistant appointments, which can be booked in advance. For further information on our clinics and services, please visit our Clinics and Services page. There is no need to ring at 8am to book these appointments. Contact our receptionists at any time between 8am and 6pm.
Nurse and Healthcare Assistant consultations are by appointment ONLY and are available on weekdays between 8.00am and 6.00pm. We are closed on weekends.
To make an appointment with a nurse or a Healthcare Assistant, please telephone (01937) 543 200 or call into the surgery.
Our reception staff will always try to assist with finding a suitable appointment for you, but on occasions we may not have sufficient appointments for a specific nurse or Healthcare Assistant at a suitable time. These appointments can usually be booked up to 4 weeks in advance.
We are constantly trying to improve our appointment system to allow better access to GPs and Nurses.
Appointments with the GP can be carried out face-to-face or by telephone, and you can specify which method you would prefer when booking the appointment with reception. Telephone appointments times are approximate and the GP/Nurse may ring at any time during the morning/afternoon of your appointment.
Extended Access Clinics are now available, including weekend appointments with GPs, Nurses, and Healthcare Assistants. These are held at Wetherby Health Centre on a Saturday morning. Please note this is not a walk-in service and you will need to book an appointment in advance.
The Extended Access service also offers appointments with clinical pharmacists, physiotherapists, and appointments for mental health support.
These are pre-bookable, routine appointments, which may be offered to you by a GP after they have triaged your request for an appointment. For more information please speak to a member of reception.
Home visits are for serious illnesses, and for people who are housebound. Requests for home visits can be made by telephoning the surgery on (01937) 543 200. Please telephone before 10:30am, as this helps the doctors plan their rounds. If you can give the receptionist a brief description of the problem, the doctor will have some idea of the urgency of the call.
In the event of an emergency outside of surgery hours, please ring 111. A trained receptionist will answer your phone call and you will be offered either telephone advice from a doctor, a consultation at the emergency primary care centre where you can request to be seen at either Harrogate or Leeds, a visit by a doctor, or other appropriate treatment. This will be decided on medical need. Further information on the 111 Service may be obtained from a separate leaflet, which is available on request from the practice, or can be downloaded here (there is also an easy-read version available).
If you are unable to keep your appointment please inform the surgery as soon as possible so that your appointment can be used for another patient.
As part of our ongoing efforts to improve patient satisfaction, we have an automated patient check-in, which allows patients to check in without having to queue at Reception. This is located on the right hand side of the Reception area, as you enter the surgery.
The system is simple to use. Just touch the screen and identify yourself using a combination of your gender and date of birth. Your appointment will be confirmed on the screen and you will be directed to the correct waiting area. The GP or nurse will know that you are waiting.
If you have any problems with this system, or if you need to talk to a member of staff, you can, of course, go to Reception, where we will be happy to help you.
If you are already registered for booking online you can click here to book or cancel appointments via SystmOnline. Online booking is for blood tests only.
If you would like to register for online booking please come into the surgery and speak to a receptionist. In the interests of patient confidentiality, and to protect your privacy, new registrations for SystmOnline must be carried out in person.
If you are already registered for SystmOnline, and would like to have more detailed access to your medical records, or if you are not yet registered for SystmOnline and would like to be, please come into the surgery with a form of photo ID (for example, passport, driving licence, student ID, bus pass, blue badge, photo ID from work etc).
