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Your information and responding to coronavirus (COVID-19)
GPES Data for Pandemic Planning and Research (COVID-19)
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For information directly from AccuRx, please visit the following pages:
AccuRx Patient Triage: Patient guide
Patient Triage: NHS App Patient Guide
Patient Guide to Patient Triage: How to submit a medical request (YouTube video)
Patient Guide to Patient Triage: How to submit an admin request (YouTube video)
AccuRx Patient Triage is an online consultation tool that allows patients to submit either a medical query or an administrative request to their registered GP practice.
When you use AccuRx Patient Triage you will have 4 different options:
- I have an admin query - Contact us about a fit (sick) note, ask about test results, or anything else admin related
- I want help for a medical issue - Contact us about a new or ongoing symptom
- I want to see online advice - See advice and guidance on conditions, symptoms, and treatments
- I want to refer myself - See local services that you can self-refer to
As explained above, from the 1st June, before being offered a GP appointment, you will need to submit a medical request in order for a GP to triage your clinical need. When submitting a request to get help regarding a medical issue, you will be asked to provide the following:
- A description of the medical problem - please provide as much detail as possible. (Option to attach up to 5 photos)
- Describe how long you have experienced symptoms or had concerns, as well as whether these symptoms/concerns have gotten better or worse.
- Describe whether there is anything you are particularly worried about. *
- How you would like your GP practice to help.
- List times that you are not available during GP opening times. *
* = are optional fields and do not require you to enter any information if you don’t want/need to.
Yes - once you have answered the questions relevant to your request, you will be asked who the request is about. If you select “Myself” you will be asked for your details. If you select “Someone else” you will be asked to provide your own details along with the details of the person for whom you are submitting the request.
Selecting this option “I have an admin query” will allow you to:
- Request a doctor's note
- Request a fit (sick) note
- Ask questions or get an update on a referral
- Request your Repeat Prescription
- Follow-up on Test Results (Blood Test, Scans, etc.)
- Any other advice or information that is not medically related
You can access AccuRx Patient Triage via the following link - AccuRx Patient Triage. You can also access AccuRx Patient Triage via the NHS App.
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We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.
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Why have I been referred urgently to the hospital?
Your doctor or dentist has arranged for you to be seen by the hospital within two weeks.
This is an URGENT referral because it is possible that you could have cancer.
We need to refer you urgently because there is evidence that early diagnosis of cancer can increase the chances of successful treatment.
Does this mean I have cancer?
No it doesn’t. Most patients do not turn out to have cancer; they have another diagnosis.
So why has my doctor referred me?
Most illnesses are successfully treated by doctors. However, on some occasions they need to arrange for you to see a specialist hospital doctor. This could be for a number of reasons, such as:
- Your symptoms need further investigation and it is important that this is done quickly.
- The treatment you have already received has not worked.
- Your tests have shown some abnormal results.
- To be sure you do not have serious disease.
Will I need any tests?
You may need specialised tests before, during or following your first appointment at the hospital. These test results could help the specialist to understand the cause of your symptoms.
What do I need to do now?
TELL YOUR DOCTOR NOW if you will be away on holiday or are unable to attend the hospital appointment within the next two weeks.
- Make sure that your doctor has your correct address, telephone number, and mobile number if possible.
- The hospital will contact you by telephone to arrange an appointment, so the correct contact telephone number is very important. If they are not able to contact you by telephone they will send you an appointment letter.
- Talk to your doctor’s surgery if you have not been contacted by the hospital within one week of your doctor’s referral.
- Let the hospital know immediately if you are unable to attend your appointment so that the appointment can be offered to someone else. It is important that you arrange an alternative date and time when cancelling this appointment.
Help the hospitals get it right
If you have a complaint, concern, comment or compliment please let the hospital know by speaking to one of their members of staff. They learn from your feedback and use the information to improve and develop their services
Leeds: You can call the Patient Advice and Liaison Service (PALS). PALS provides nonmedical advice and information about local NHS services. Call 0800 0525 270 (an answer machine is available out of hours) or email
For more information visit PALS and Complaints
Harrogate: To leave feedback for Harrogate, please contact their Patient Experience Team on 01423 555499 or email:
The Team is available 9.30am-4pm, Monday-Friday.
For more information, visit Patient Experience Team
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