Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from November.

Extremely likely – 87.5%
Likely – 9.4%
Neither likely nor unlikely – 1.7%
Unlikely – 0.6%
Extremely unlikely – 0.4%
Don't know – 0.4%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

I felt listened to by the doctor and not rushed.

All the staff were pleasant and polite.

Sylvia was very welcoming and chatty in an informative way. Her technique taking blood was good I left the surgery feeling upbeat and positive about my health regime from what we talked about.

My consultation covered everything related to my condition, my thanks to Sister Lax.

It was a review of my drugs. The pharmacist was knowledgeable and pleasant and the meeting was productive. Very pleased.

Very patient and informative discussion with Dr Kitchen.

Dr Plant helped me to understand my problem.

Good communication beforehand and appointment complete on time & professionally. Quick conclusion sent out as well.

Dr Fraser was so understanding and empathetic and I felt like she listened. I feel in safe hands and feel hopeful that I may get a resolution and feel better.

My appointment was on time and the person doing the blood test was very courteous and pleasant.

The appointment was on time and the whole process was done very efficiently and in a pleasant professional manner. I was informed of what will happen next depending on the results of the tests that were taken. Overall an excellent experience.

I didn’t feel rushed and my doctor Gabrielle Prud’homme was very thorough.

Olivia on reception very friendly & helpful. And Dr Cameron Whitley caring, listening & solving my prob efficiently. Thank you!

The staff at Crossley Street are great and always do their best to help. Recently Dr Parsloe was brilliant when my son was ill, even following up to see how he was which was much appreciated.