Would you recommend us to your friends and family? Take the Friends and Family Test
Friends and Family Test Results
In our Friends and Family Test, we ask just one question:
We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?
Here are our results from October:
Very likely - 91.6%
Likely – 6.6%
Neither likely nor unlikely – 1.2%
Unlikely – 0.4%
Extremely unlikely – 0.2%
Don't know - 0.1%
There is also an optional question:
Could you tell us why you gave that answer?
Here are some of the comments we received:
“The system of managing the patients for their vaccines was excellent which meant there was hardly any waiting time.”
“Julie Freeman was really nice and very gentle when taking blood, you need more like her.”
“Professional approach by staff.”
“Doctor was very informative and kept telling me what he was doing every step of the way.”
“Dr Winterton was kind & listened attentively to my situation and put together a plan for which I am very grateful.”
“Dr Kitchen understands my symptoms and gives you great comfort and confidence by her actions.”
“Had a 40 minute wait. Once seen very good.”
“I had a problem with a prescription, the reception staff I spoke to (1 Tuesday & 1 Wednesday) were brilliant and sorted everything out for me, literally in minutes. I now have the medication I need for tomorrow. Thank you very much.”
“Dr Jonathan Thompson is very knowledgeable, approachable and explains things very well.”
“Dr Pennick is the best, so caring and kind.”
“I filled in a triage form about a difficult health issue. I was given a phone call soon to confirm an appointment the same day. Dr listened and I was given good advice. Also prescribed helpful medication which I could collect the same day.”
“Dr Mawer listened to me and talked about my concerns. She took the time and was very friendly and helpful.”
