Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from August:

Very likely - 87.4%
Likely – 9.4%
Neither likely nor unlikely – 2.2%
Unlikely – 0.7%
Extremely unlikely – 0.2%                                                                                                                                                                                                                                                             

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“I feel very lucky to have Crossley Street as my local surgery.”

“Sister Plant was so caring & helpful best diabetic nurse I've ever met. Installed confidence & making sure plans work by following up next week.”

“Appointment with Dr Jonathan Thompson for review. As always, highly delighted with his care and attention. A real asset to Crossley Street Surgery. Followed by appointment with Rusty for bloods. Again cannot fault. Bonus of no bruising this morning. Will miss her greatly when she retires.”

“Yearly green clinic review is really helpful - and the nurses are brilliant at this practice at carefully checking everything they possibly can and offering advice on improving my health. Fabulous”

“Friendly and helpful receptionist and excellent advice and guidance from GP. The practice is clean, ordered and calm. I feel fortunate not have access to such good local healthcare.”

“I was given a telephone appointment with Richard, the resident pharmacist. He was extremely helpful and gave me a full breakdown of the pros and cons of taking the medication he suggested, An added bonus was that I was able to walk in and get a blood test by Jordan within 3 hours of putting the phone down! All in all a very productive morning. Thank you!”

“Dr Kitchen was very frank with me. She took note of my concerns and she fully answered my questions. I felt very satisfied with my meeting.”

“Clinical Pharmacist was very professional, polite & patient. She actively listened to my concerns & questions and gave very informative & clear answers. She was also able give current evidence to support her answers which I found interesting & helpful. She put me at ease in a consultation which I thought would be quite stressful.”