Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from February.

Extremely likely – 84.5%
Likely – 11.5%
Neither likely nor unlikely – 1.6%
Unlikely – 1.6%
Extremely unlikely – 0.5%
Don't know – 0.3%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“Telephone Appointment with Richard Laybourn to discuss problems with my use of ibuprofen increasing blood pressure. Very helpful, approachable, supportive, and knowledgeable. I feel much more confident about managing my medication as a result.”

“Excellent relaxed prompt professional friendly - all these describe my appointment with Dr Rickwood.”

“Efficient, focussed and timely call.”

“Dr Thompson was very thorough & explained everything clearly. I was reassured about the issues with my skin.”

“Very understanding and helpful phone call with the pharmacist happy with the decision made and will see how I progress during the next few weeks! Very reassuring! Thank you.”

“Lovely staff under pressure.”

“For a busy person working, getting a 2-3 hour window for a clinical pharmacist to call isn’t really helpful to plan any working day around.”

“The practice nurse Jessica was excellent: very professional and very friendly.”

“The doctor was excellent but had to wait 40 minutes.”

“Rusty was a delightful caring nurse and puts you immediately at ease.”

“Very happy with Dr Tahir, made me feel very comfortable. Reception staff always so helpful and pharmacy staff also very helpful.”

“On time and Dr Winterton very clear.”