Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from April.

Extremely likely – 83.9%
Likely – 13%
Neither likely nor unlikely – 1.3%
Unlikely – 0.8%
Extremely unlikely – 0.6%
Don't know – 0.3%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

 “Helpful receptionists and GP listened and was informative.”

“The Nurse who I was seen by was very knowledgeable about my condition and very helpful.”

“Waiting time was longer than expected, seen 20 mins after appointment time. Appointment with GP was excellent. Very thorough, well explained and was friendly.”

“I have lost count the number of times that I have completed this form, but overall, I have always been grateful for the support I have received from the surgery. That is why yesterday, I wanted to show my appreciation with a box of Heroes.”

“Excellent surgery and very good doctors, everyone is so helpful.”

“I saw the doctor at the time stated. He was very thorough, pleasant and helpful.”

“I saw one of the nurses (Rusty) for a blood test. My appointment was on time and Rusty was very pleasant and efficient.”

“Doctor was great but had a 30 min wait.”

“Easy to make a convenient appointment and triaged appropriately. Dr Gardener was lovely. She listened well, put me at ease and I was very confident in her. Happy with the outcome of the consultation. Seen ahead of my appointment time. Very efficient service.”

“The online triage form works a treat. So much better than trying to get through by phone. I was seen the same day by a very caring doctor. A very good service from beginning to end.”

“Dr Thompson was very easy to talk to and is a good listener. I feel as if I'm in safe hands as he explained everything to me and we discussed the best way to proceed together.”