Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from December.

Extremely likely – 87.3%
Likely – 8.4%
Neither likely nor unlikely – 1.6%
Unlikely – 0.9%
Extremely unlikely – 0.9%
Don't know – 0.9%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

 “As a new patient here, I am impressed with the efficiency and friendliness. The ‘Triage’ appointment system works well.

“Dr Winterton had obviously read my notes and was familiar with my problem. He told me everything regarding my results and answered my questions He was helpful, concerned and pleasant.”

“Got a cancellation appointment next day. Receptionist very helpful. Nurse lovely, very patient and thorough.”

“Dr Prud’homme was patient and informative.”

“Richard the pharmacist was so helpful and such a nice man and friendly.”

“The doctor didn't rush me. He was keen to establish causes and took his time. He was polite, kind and made the situation easy.”

“I was confused after my last visit to the surgery. Not 100 percent happy like previous visits.”

“Prompt friendly informative service.”

“The pharmacist at Crossly Street surgery was very clear and helpful regarding some new medication I am taking now and very kind in explaining things to me.”

“The Nurse was very helpful, answered my questions and promised to follow up. Took blood samples painlessly!”

“Good care by Dr Thompson who called me back as agreed. Very thorough and good advice going forward.”

“I attended for my flu vaccination on a Saturday morning and the whole procedure was quick and efficient. My only gripe was that the practice car park was shut. Given how difficult car parking can be in Wetherby, I cannot understand why this facility which is always available in the week was withdrawn.”

“The nurse was amazing with my little boy who was quite upset about having his flu vaccine, thank you for your patience!”

“Dr Jones, understood my concerns and was extremely comforting & reassuring.”

“Able to combine 2 appointments together with a detailed explanation of an ECG which demonstrated that the doctors really care about treating me.”