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If you wish to, you can now use the internet to book blood tests, request repeat prescriptions for any medications you take regularly, and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
Before you apply for online access to your record, there are some other things to consider. Please read the Patient Guide below for further information:
If you would like to register for SystmOnline, or if you are already registered for SystmOnline, and would like to have more detailed access to your medical records, please come into the surgery with a form of photo ID (for example, passport, driving licence, student ID, bus pass, blue badge, photo ID from work etc).
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
When you speak to reception, they will give you 3 documents - a patient guide to SystmOnline, a questionnaire, and an application form. You must read the guide carefully, and then complete the questionnaire. If after considering this information, you would still like to have access to your medical records online, fill out the application form also. Once you have handed the application form back to us, a GP will review your records to make sure online access to your records is suitable. Please note this can take up to 30 days. Once access has been approved by the GP, this function will be added to your SystmOnline account.
You can also download and print these 3 documents below:
SystmOnline Patient Questionnaire (PDF)
SystmOnline Patient Questionnaire (word doc)
SystmOnline Application Form (PDF)
SystmOnline Application Form (word doc)
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.
Be careful that nobody can see your records on screen when you are using Patient Online and be especially careful if you use a public computer to log out of SystmOnline, shut down the browser, and switch off the computer after you have finished.
The documents below will be very useful in helping you to understand what is involved with SystmOnline
There may be things in your medical record that you do not understand. Any query about details of your medical records is not a reason in itself to book a GP appointment. There is no capacity to offer this as an additional service. Rather than waiting to speak to a GP, you may find helpful information on the following websites:
NHS UK NHS Website
Patient Trusted medical information and support
Lab Tests Online For help understanding test results
Medical Abbreviations - This list will help you to understand any abbreviations that are used in your records
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It is the intention of Crossley Street Surgery to provide a high standard of care; however there may unfortunately be times when you feel this has not happened.
If you have a complaint or concern about the service you have received from the doctors or staff working at this practice please let us know. We have a complaints procedure as part of the NHS system for dealing with complaints, which meets the national criteria.
Download a copy of this procedure
We hope that most problems can be sorted out quickly and easily, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible. If it is not possible to do that, please let us have details of your complaint:
- Within 6 months of the incident that caused the problem or
- Within 6 months of discovering that you have a problem, provided that this is within 12 months of the incident
Complaints should be addressed to the Practice Manager, Sarah-Jayne Martin, or to any of the Doctors. Please note that you may receive a response from any member of our management team. Alternatively you may ask for an appointment to discuss your concerns. The complaints procedure will be explained to you and every effort will be made to deal with your concerns promptly. It will be a great help if you are as specific as possible about your complaint.
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We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date when you raised it with us. When we look into your complaint we shall aim to:
- Find out what happened and what went wrong
- Enable discussion with those concerned, if you would like this
- Offer an apology, where this is appropriate
- Consider changes to reduce the chances of the problem happening again
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else we have to know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this or under the age of 16 years.
We hope that if you have a problem you will use our complaints procedure. We believe that this will give you the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach Leeds CCG or NHS England if you feel that you cannot raise a complaint with us directly or are dissatisfied with the result of our investigation.
You should contact:
NHS Leeds Clinical Commissioning Group
Suites 2 – 4
Wira House
Wira Business Park
West Park Ring Road
Leeds
LS16 6EB
T: 0113 843 5470
e:
OR
NHS England
T: 0300 311 2233
e:
You may also wish to contact the Leeds Independent Health Complaints Advocacy (LIHCA) for free confidential help and support in making your complaint. They can be contacted on 0113 2056530.
If you are not satisfied with how your complaint has been dealt with, you may choose to take your complaint to the Parliamentary and Health Service Ombudsman:
T: 0345 0154033
e:
If you have a complaint about the service you have received from the Extended Access Service, Download a Guide to Making a Complaint. This guide explains how to make a complaint, and includes a complaint form for you to fill out.
If you have a complaint about the service you have received from Day Lewis Pharmacy, the contact details are below:
Phone: 0208 2566205
Email:
Address: Complaints, Day Lewis House, 2 Peterwood Way, Croydon CR0 4UQ
The Day Lewis complaints procedure is laid out below; you can also download the Day Lewis Complaints Poster
We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints please speak to a member of staff. We welcome any general comments and suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints which meets national criteria; our pharmacy manager will give you further information.
If you are not satisfied, please contact our Support Office who will log your feedback and direct it to the relevant manager in confidence:
- General Queries on 020 8256 6200 option 6
- Customer Service Helpline on 020 8256 6205
- E-mail on
This email address is being protected from spambots. You need JavaScript enabled to view it.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
You may also seek independent advice from the NHS England customer contact centre. Their contact details are:
- NHS England, PO Box 16738, Redditch, B97 9PT
- Tel: 0300 3112233
- E-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it.
If you would like to take your complaint further after local resolution or contacting NHS England, please contact the Parliamentary and Health Service Ombudsman, Tel: 0345 015 4033
If you require advocacy services to help you to deal with your complaint, please contact Healthwatch in the first instance, Tel 03000 68 3000 E-mail:
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| NHS Hospitals | ||
| Harrogate District Hospital | 01423 885 959 | |
| St. James's University Hospital | 0113 243 3144 | |
| Leeds General Infirmary | 0113 243 2799 | |
| Private Hospitals | ||
| BMI Duchy (Harrogate) | 01423 567 136 | |
| Spire Health (Leeds) | 0113 269 3939 | |
| Nuffield (Leeds) | 0113 388 2000 | |
| Local Chemists | ||
| Boots, Wetherby | 01937 581 676 | |
| Day Lewis, Wetherby | 01937 582 182 | |
| Village Pharmacy, Collingham | 01937 572 388 | |
| Others | ||
| Out of Hours Emergency Service | 111 | |
| Wetherby Health Centre | 01937 522 777 | |
| Leeds Directory | 0113 391 8333 | |
| WiSE (Wetherby in Support of the Elderly) | 01937 588 994 | |
| Leeds City Council Contact Centre (for Social Services) | 0113 3984702 |
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GP Partners |
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Dr Ellis Rickwood MB, ChB, MRCGP, DRCOGDr Rickwood qualified at Leeds University in 1990. After completing his training scheme he became a partner at Crossley Street Surgery in 1996. Dr Rickwood is our Senior Partner and is our business and finance lead GP, overseeing the running of the practice. He leads our GP team who provide GP and specialist substance misuse services at HMP Wealstun, HMYOI Wetherby and Adel Beck SCH. He also has an interest in Musculoskeletal Medicine and provides joint and soft tissue injections at the surgery. |
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Dr Mark Salisbury MBChB, MRCGP, DRCOG, DFSRHDr Salisbury grew up around the Chester area, then attended Leeds University. After qualifying as a GP, he worked in quite a few areas across the North of England and in London before becoming a GP at Crossley Street. He is involved in training GPs and working with the other local Wetherby GP practices. He is interested in Dermatology, Musculoskeletal problems/Joint injections and can perform the Epley manoeuvre. He is also currently the practice lead for Frailty and Mental Health. Outside of work Dr Salisbury has two very energetic young children and is usually trying to wear them out. He is a keen follower of Liverpool FC. Specialties include: Mental health, dermatology, frailty, care homes, joint injections (shoulders, knees, tennis elbow, & plantar fasciitis), can also do epley manoeuvre GMC No. 6099166 |
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Dr Deborah Lawrence MBBS, BSc, DFFP, DFSRH, DRCOG, MRCGP, PGCMEDr Lawrence graduated from London in 2004, and moved back to Yorkshire when she got married, to work in Leeds and subsequently Harrogate hospital. She became a GP at Crossley Street in 2012 and has been a GP partner since 2020. She works 3 days a week as a GP, plus 2 days a week as a Clinical Education Tutor at Hull York Medical School. In addition to general GP work, her role at Crossley Street includes being lead for women’s health (including coil and implant fitting), Diabetes and Respiratory illness, and she also works as a prison GP. Dr Lawrence loves to travel and is passionate about improving access to doctors worldwide. Over the last few years, she has worked in Malawi, Mozambique and on a medical ship along the Amazon River. Outside of work, she is a mum of two boys, both of whom are both keen cricketers, so spends most of her evenings and weekends watching or playing cricket. She loves to ski, play the piano, and walks in the country. Specialties include: Asthma, COPD, depression, diabetes, hypertension & women’s health, menopause/HRT, contraception (coils & implants) GMC No. 6103207 |
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Dr Gill Kitchen MB, ChB MRCGP DRCOG DFFPDr Gill Kitchen is a proud Lancastrian, trained in Leicester and moved to Yorkshire in 2005. She is a keen sports watcher; from cricket to tennis, you can guarantee she will be watching any event! Qualifying as a GP in 2007, she worked initially in Bradford and then moved to Wetherby. Her specialist interests are in dementia, palliative care, and cancer care. She became a partner in 2020. Specialties include: Cancer, contraception (implants), heart failure, and memory / dementia GMC No. 6052728 |
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Dr Jessica Jones MB ChB, BSc, DRCOG, MRCGPDr Jones qualified from the University of Bristol in 2007 and trained in hospitals around the South West. She undertook her GP training in Bath and moved back to Yorkshire in 2019 to be nearer her family. Dr Jones currently works 3 and a half days a week at Crossley Street Surgery. She has an interest in GP training and enjoys training the GP registrars and is also the Adult Safeguarding Lead. Outside of work she plays netball and is a Governor of her children’s primary school. She lives with her husband and 3 children. She became a partner in 2023. Specialties include: Adult Safeguarding Lead, Deputy Learning Disabilities Lead GMC No. 6156554 |
Salaried GPs |
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Dr Sarah Fraser MB, ChB, MRCGP, DCH, DFFPDr Fraser is a Salaried GP. She qualified from Bristol in 1990 and joined the practice in 2001. She is part-time, working four sessions a week, and is our child safeguarding lead. Specialties include: Women’s health, osteoporosis, & Child Safeguarding Lead GMC No. 3469941 |
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Dr Emma Rivers MBChB, MRCPCHDr Rivers qualified from Birmingham University in 2010 and after working as a junior doctor in Newcastle moved back to Yorkshire where she's from originally. She has a special interest in child health as she undertook Paediatric training before becoming a GP and joining the practice in 2020. She also has an interest in Women's Health & fits pessaries. In her spare time Dr Rivers enjoys walking her dog, singing in a choir, and is an avid Leeds United fan! Specialties include: Deputy Child Safeguarding Lead, Child health and vaccinations GMC No. 7072165 |
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Dr Sophie Bennett MbChb, Bsc(hons), MRCP, MRCGPDr Bennett qualified from Leeds in 2012 and joined the practice in 2022. She worked in hospital medicine before becoming a GP and has an interest in frailty, care homes, mental health and general medicine. Outside of work she is a Mum to two children, enjoys walking in the country with her dog, and gardening. Specialties include: Frailty GMC No. 7271131 |
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Dr Jonathan Thompson BMedSci, MBBSDr Thompson is a salaried GP. He qualified from Nottingham in 2009 and joined the practice in 2023. He currently works three days a week and has a special interest in dermatology. GMC No. 7045419
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Dr Matthew Pennick BM BSDr Pennick is a salaried GP. He qualified from Nottingham in 2010 and joined the practice in 2023. He currently works three days a week. GMC No. 7083145
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Dr Emily Parsloe MB BChirDr Parsloe is a salaried GP. She qualified from Cambridge in 2015 and joined the practice in 2024. She currently works three days a week. GMC No. 7488709 |
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Dr Gabrielle Prud'homme MB BSDr Prud'homme is a salaried GP. She qualified from Exeter and Plymouth in 2013 and joined the practice in 2024. She currently works three days a week. GMC No. 7136493 |
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Dr Roisin Cocker MB BSDr Cocker is a salaried GP. She qualified from Birmingham in 2018 and joined the practice in 2024. She currently works three days a week. GMC No. 7597503 |
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Dr Tom Winterton MB BSDr Winterton is a salaried GP. He qualified from Nottingham in 2018 and joined the practice in 2024. He currently works three days a week. GMC No. 7605170 |
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Dr Lowrie Mawer MB BSDr Mawer is a salaried GP. She qualified from Birmingham in 2012 and joined the practice in 2024. She currently works two and a half days a week. Specialties include: Contraception (coils and implants) and Menopause / HRT GMC No. 7263504 |
Doctors in Training (GP Registrars)
The practice is approved for GP training. Fully qualified doctors with at least 2 years experience in hospital medicine will be in the practice to gain experience of general practice. Part of this training may include videotape consultations to aid analysis of the doctor's consulting technique. You may be offered an appointment to see a GP Registrar or you may be asked to consent to video taping of your consultation. You are under no obligation to participate in this if you prefer not to.
GP Registrars |
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Dr Rohma Tahir MB BSDr Tahir is a GP Registrar. She qualified from University of Health Sciences Lahore in 2012 and currently works three days a week. GMC No. 7630351 |
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Dr Hannah Armstrong MB BSDr Armstrong is a GP Registrar. She qualified from East Anglia in 2020 and currently works five days a week. GMC No. 7667779 |
Our Practice Nurses
Practice nurses are available from Monday to Friday during surgery hours for appointments. They can help you with blood pressure checks, dressings, minor injuries, immunisations, family planning advice, travel advice, cervical smears, minor skin lesions, general health checks, dietary advice, and routine blood/urine tests.
Sister Sharon Lax
joined the practice in 2006. She works part time undertaking the full range of treatment room procedures and is trained in all long term conditions.
Sister Sarah Hayes (Nurse Manager)
joined the practice in 2017 and became nurse manager in 2024. She works part time three days a week undertaking treatment room procedures.
Sister Clare Irvine
joined the practice in 2024. She works part time three days a week undertaking treatment room procedures, including contraception, coils and implants.
Sister Jessica Krebs
joined the practice in 2024. She works part time four days a week undertaking treatment room procedures.
Healthcare Assistant/Phlebotomist/Care Coordinator
Our Healthcare Assistants, Rusty Ripley, Jordan Graham, and Lorna Murdoch, provide a support service to the nursing team and can take blood samples, take your blood pressure, perform ECGs, NHS healthchecks, and other support services.
Julie Freeman is our Care Coordinator and assists with our Care Home management, as well as assisting our clinical team with carrying out reviews and care plans for dementia, frailty, mental health, and cancer.
Our Management Team
Practice Manager
Sarah-Jayne Martin, our Practice Manager carries out a wide variety of duties helping the doctors to run the practice efficiently. If you have any queries, suggestions or problems please address them to the Practice Manager.
Data Quality Manager
Eliza Venizelou is our Data Quality Manager. She manages the Data Quality Team, who are responsible for carrying out audits and ensuring our processes are followed correctly. She also manages our secretarial team.
Reception Manager
Pauline Tidswell is our Reception Manager, with responsibility for managing the reception team.
Nurse Manager
Sister Sarah Hayes became our Nurse Manager in 2024 and manages our team of nurses and healthcare assistants.
Senior Administrative Staff
Senior Data Administrator
Beth Martin is our Senior Data Administator and assists Eliza with the responsibilites of the Data Quality Team. She also oversees the members of the Data Quality team.
Secretaries & Data Quality Team Members
Jayne Jennings is one of our Secretaries, and also deals with medical reports.
Lois Etheridge, Gillian Fox, Kaye Owen, and Julie Everill are our Data Administrators and process all of our hospital letters, as well as assisting with secretarial duties. Lois and Gillian also assist the Data Quality Team in carrying out audits and clinical coding.
Receptionists
Our receptionists - Alyson, Chloe, Daisy, Dawn, Ebony, Liz, Lizzie, Marie, Olivia, and Sara - have a demanding and difficult job. They will always attempt to deal with your request as efficiently as possible, though this can occasionally take some time. Please be patient, especially at busier times.
Pharmacy Team
Richard Laybourn and Alia Awni are our Pharmacists and carry out medication reviews, medication audits, as well as dealing with a variety of prescribing queries.
Erica Carpenter is our Pharmacy Technicians and deals with prescribing related work such as hospital discharge medications, repeat prescription alignment and electronic repeat dispensing.
Primary Care Network Team
Wetherby Primary Care Network (PCN) is made up of four local practices: Crossley Street Surgery, Wetherby and Bramham Surgery, Collingham Church View Surgery, and Boston Spa Surgery.
Our PCN employs several members of staff who carry out work for all five practices:
Dr Francis Eyre is our Clinical Director
Sanchez Rayat is our PCN Manager
The PCN also employs a number of other staff to assist the practices:
Alex Greaves and Naomi Elvin are our Occupational Therapists
Louise Bullock is our Care Coordinator
James Glover is the Lead Clinical Pharmacist
Richard Laybourn, Janet Mwale, and Alia Awni are Clinical Pharmacists; Richard and Alia assist our practice.
Erica Carpenter is our Pharmacy Technician
Sarah Barrow and Leanne Jebson are Paramedics; Sarah assists our practice and carries out home visits for our patients.
Tanya Walker is our phlebotomist and holds blood test clinics at Wetherby Health Centre, as well as visiting patients in their homes.
The Primary Healthcare Team
The doctors work in close contact with district nurses, district midwives and health visitors. If you think you need home nursing care, please ask your doctor. In addition to these staff a wide range of other health care professionals contribute to the services provided in the surgery and the community.
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